Privacy Policy

We collect the information you give us when you contact us for service. That includes your name, phone number, email address, and the service address where the water damage happened. If you describe the problem, we may keep notes about the affected areas, the cause, and what you have already tried.

When you pay for our work, we collect billing details such as the payment method and the name on the account. We do not store full card numbers on our systems.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, the pages you view, and the time of your visit. We use this to keep the site working and to understand what visitors find helpful.

We use your contact information to respond to your call or message, schedule your service, and keep you updated while our team is on the job. If you ask us to coordinate with your insurance company, we use the details you provide to do that.

We use your service address and notes about the damage to send the right technicians with the right equipment. We also use this information to prepare your invoice and, when needed, to follow up after the work is complete.

We use website data to improve our pages, fix errors, and make it easier for people in Gaithersburg to find us when they need help fast.

Our website uses cookies and similar tools to remember your preferences and to measure how people use the site. Cookies are small files stored on your device. They do not damage your device or give us access to your personal files.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly.

We use analytics services to see how visitors find and move through our website. These tools collect information such as pages visited, time on page, and general location. This data is aggregated and does not identify you by name.

We may also use third-party scheduling, messaging, or review tools to communicate with you and manage appointments. These providers only receive the information needed to perform their function, and we ask them to protect it.

We do not sell your personal information. We share it only when it is necessary to run our business or when the law requires it.

We may share your information with your insurance company if you ask us to handle a claim. We may share it with subcontractors or vendors who help us complete the work, such as a drywall or flooring specialist. We may also share it with service providers who host our website, process payments, or send messages on our behalf.

If we are required by law to release information, such as in response to a court order or a valid legal request, we will do so.

We keep your information for as long as we need it to provide service, maintain your account, and meet our legal and accounting obligations. When we no longer need it, we delete it or remove the details that identify you.

If you ask us to delete your information and we are not required to keep it, we will remove it from our active systems within a reasonable time.

We protect your information with reasonable safeguards, including secure connections on our website and restricted access to our internal systems. Only team members who need your information to do their jobs can see it.

No method of storage or transmission is completely secure. We cannot promise absolute security, but we work hard to keep your information safe and we review our practices regularly.

You can ask us what personal information we hold about you, and you can ask us to correct it if it is wrong. You can also ask us to delete it, subject to any legal requirements that apply to us.

You can opt out of marketing messages at any time by telling us on the phone or by using the unsubscribe link in an email. You will still receive messages about your active service.

To make a request, contact us using the details at the bottom of this page. We will respond within a reasonable time.

Our services are for homeowners and property managers, not for children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.

If we make a significant change that affects how we use your personal information, we will make it clear on our website or contact you directly.